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Check this list for mutual problems you may experience when y'all enter your Microsoft account or production cardinal while redeeming your Office product at https://part.com/setup and https://microsoft365.com/setup associates:

I get a language or geographical error

This can happen if attempt to redeem a product key purchased in another country or region. Cheque this list for troubleshooting tips.

My country or region isn't listed

I get the error "This production fundamental isn't meant for your region"

I become the mistake "Sorry, nosotros tin't use this production fundamental because your electric current subscription was set in some other country/region"

What are the limits for Microsoft accounts?

Read these tips if you have multiple product keys or a lot of devices.

View Microsoft account limits

Product key errors on Office.com/setup and Microsoft365.com/setup

Here are the common errors and how to ready them.

This product key has already been used

Your product key can simply exist redeemed in one case. It isn't meant to exist re-used or shared. If you become a message that your product key has already been used, you lot tin can go direct to your Microsoft account, Services & subscriptions folio to install your product and manage your subscription benefits.

If y'all bought Microsoft 365 Family unit and desire to allow other users to install Office, please don't send the product key to them because they will see the same mistake. Instead, send them an email or link using the procedure in How to share your Office 365 Dwelling house subscription benefit. This will add their Microsoft accounts to your subscription and let them to go to their Microsoft account, Services & subscriptions page to install Office apps on their own devices.

Sorry, we can't discover this production key in our database (ERR_INVALID_TOKEN) or Lamentable, we can't fix your account at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

You'll see this error message if you enter a product key for a version of Office that isn't available for download from Office.com/setup. Here's where y'all can enter those production keys.

• Office 2011 for Mac and Office 2010 are no longer supported and not available for download if you lot no longer take media to download these versions. Acquire more than at Support has concluded for Role for Mac 2011 or End of support for Function 2010.

• For Microsoft 365 Business Standard, go to https://role.com/setupkey.

If you're not sure what kind of product central y'all have, you can apply the Virtual support agent (English just). If your product key is for a supported version of Office, the Virtual support amanuensis volition provide a link to download Role. The Virtual back up amanuensis can also let you know if your product central has been blocked and tin can connect y'all to a live agent.

Distressing, we tin't set up your account right at present (NoMatchingOrEligibleProductsFound)

If you go this message, this means that your production key was purchased in a different country or region than where you lot're currently located. Function production keys must be redeemed in the country or region where they are purchased. If you demand assistance, contact Microsoft back up.

This tin can likewise happen if yous try to extend the duration of your electric current Microsoft 365 subscription with a product key that was purchased in a unlike country or region than the one originally used to start your subscription. For example, you set up your Role subscription in People's republic of china with a production central purchased there and you lot so purchase a production key in the United States, and try to extend your Office subscription with it. In this scenario, you can either redeem the new central to a different Microsoft account or you can await until your subscription expires (at to the lowest degree a twenty-four hours after the expiry appointment) to use the new key with the same Microsoft business relationship.

The product key isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

You'll run into this message along with either mistake code INVALID_PRODUCT_KEY or mistake lawmaking ERR_INVALID_TOKEN if yous enter the wrong product key, or if you accept a typo in your product key.

Examples of using the wrong product key

Most Microsoft products use a 25-grapheme product key. If you own multiple Microsoft products, it'due south easy to confuse the keys and use the wrong i. Here are some common things that tin can happen:

• Using the product key from a sticker on a PC

  These production keys are ordinarily for Microsoft Windows. Check the sticker for a production proper noun to make sure it's for the Office production yous're trying to install.

• Using product keys for Role 2010 or earlier

  Office 2011 for Mac and Office 2010 are no longer supported and not available for download if yous no longer have media to download these versions. Learn more at Support has ended for Office for Mac 2011 or End of support for Office 2010.

• Using on Microsoft 365 for business product primal

  These production keys are entered in a unlike location. For help, run into Enter your product key for Part 365 for business.

• Using the product key provided by a school or system

  If your school or organization has a book license agreement for Office, and so you lot are using a different version of Office that uses volume license keys. These keys can't exist used for retail Office versions like Home and Student, Home and Business organization, or Professional, and tin can't be entered on this page. Encounter Activate book editions of Part for more information.

Common means people mistype the product key

Reading the production primal from a label can be difficult. Letters and numbers may look the same.

To avoid typing mistakes, here'south a list of unremarkably mistyped characters:

• The letter B and the number viii.

• The letter G and the number 6.

• The letter O and the number 0.

• The letter Q and the number 0.

• The messages V and V back to dorsum (VV) appear similar the letter W.

Tip:If y'all bought Office from an online retailer and received a confirmation email, try copying and pasting the product key from this email instead of typing it.

The production key isn't valid (KEY_NOT_ACTIVATED)

You'll see this bulletin if the retailer where you lot purchased Office didn't activate the product key at the indicate of sale. The production key must be activated by the retailer before you lot can use information technology.

To resolve the result, become dorsum to the store where you purchased Office and have them activate the product cardinal.

"Sorry, you lot've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

You'll encounter this message if you attempt to extend the amount of fourth dimension on your Microsoft 365 subscription past 5 years.

Your Microsoft business relationship tin can have but one Microsoft 365 Family subscription associated with it. If you apply the same Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, you extend the amount of time for your subscription, up to a maximum of 5 years. This doesn't increase the number of Office devices you lot can exist signed in to or increment the amount of online storage that'southward available with the subscription. For more information, run across What happens if I add some other Office 365 for home subscription plan to my account? and How sign in works in Office 365.

Sorry, we can't prepare upwards your business relationship correct now. Hang on to your product cardinal, and try over again later (ConversionBlockedSubscriptionViolations)

Nosotros can't redeem your production key due to a billing upshot with your Microsoft account.  Please become to your Microsoft business relationship, Payment & billing page, locate the Pay settings department, and select the link for Change how you pay or Fix how you pay.

You have reached the maximum number of Office products that tin exist associated to your Microsoft account

You can redeem upward to 25 one-fourth dimension purchases of Part 2019, 2016, or Office 2013 on the same Microsoft account. To redeem additional products, you'll need to create some other Microsoft account. For more than help, see Getting maximum number error when you try to redeem Office?

Notation:This does not use to Microsoft 365 subscriptions. Your Microsoft account tin can have only 1 Microsoft 365 Family unit subscription associated with it.

I become an error that JavaScript is required to complete the activation process

After you enter a valid production key, the Next button should be enabled. Yet, if JavaScript isn't enabled in our browser, the Next push won't piece of work. Use the guidance in Enable JavaScript to enable JavaScript in your browser. If you're using an iPad, yous must apply another device to redeem your product key because JavaScript isn't supported on iPads.

My web browser is blocking cookies

Hither'southward how to enable cookies if your browser is blocking them:

Edge (Windows x)

1. In the Edge window, select More (...) > Settings > View avant-garde settings.

2. Gyre down to Cookies, and select Don't block cookies

Internet Explorer

1. In Net Explorer, in the card bar, selectTools > Internet options > Privacy > Avant-garde.

2. Select Accept or Prompt under First-political party Cookies, and Have or Prompt under 3rd-party Cookies.

3. Select OK.

Chrome

1. In a Chrome window, do 1 of the following:

   • In the browser accost box, enter chrome://settings/content.

     OR

   • On the Chrome menu, select Settings > Prove avant-garde settings, and and then nether Privacy, select Content settings.

2. In the Content settings dialog box, nether Cookies, make sure Allow local data to be fix (recommended) is selected.

3. Select Washed and refresh the browser.

Mozilla Firefox

1. If you're using Windows, in the Firefox window, select Open menu > Options.
   

   Tip: If you lot're using a Mac, go to Firefox > Preferences.

2. Select the Privacy tab.

3. In the History section nether Firefox will, select Apply custom settings for history.

4. Make sure Accept cookies from sites is checked and Accept third party cookies is set to E'er, and so select OK.

Safari

1. On your Mac, go to Safari > Preferences > Privacy.

2. Under Cookies and website information, select Always allow.

3. Select Close and refresh the browser.

Bug with linguistic communication or geographical issues

Here are the common errors and how to fix them.

My country or region isn't listed

After you enter your product central, your current country or region might not announced in the listing, or the website language might modify. This can happen if you purchase your product key in a different country or region than where you lot redeem information technology. Your production key is only valid for the countries or regions listed. If you demand assist, contact Microsoft back up.

I get the error "This production central isn't meant for your region"

If you go this message, this means that your product primal was purchased in a different state or region than where you're currently located. Function product keys must be redeemed in the country or region where they are purchased. If you need assistance, contact Microsoft support.

I go the error "Lamentable, we tin't utilize this product key because your current subscription was fix upwards in another country/region" (BillingAccount)

If you get this message, this ways that your production key was purchased in a dissimilar state or region than where you lot're currently located. Please try to redeem your product key at https://microsoft.com/redeem. If that doesn't work, please contact Microsoft support.

Microsoft business relationship limits for Part

The redemption process on https://office.com/setup and https://microsoft365.com/setup associates your Office product with your Microsoft business relationship. Here are some of import limits regarding your Microsoft account.

• Your Microsoft business relationship can accept only one Microsoft 365 Family unit subscription associated with information technology. If you use the aforementioned Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, you extend the corporeality of time for your subscription, up to a maximum of 5 years. This doesn't increase the number of Office devices you can be signed in to or increase the amount of online storage that's available with the subscription. For more information, come across What happens if I add another Office 365 for home subscription programme to my account? and How sign in works in Role 365.

• If y'all have Microsoft 365 Family and you need to support more than vi people on your subscription, we recommend purchasing an Office 365 business subscription or volume license products of Part instead.

• Y'all can redeem up to 25 erstwhile purchases of Office 2019, Office 2016, or Role 2013 on the same Microsoft account. If you lot'd like to purchase more than than 25 copies of Office for work, we recommend purchasing an Office 365 business subscription or volume license products of Office instead.

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Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851

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